JustAnswer: Ask for help, 24/7

Ask a professional about a practical problem

JustAnswer connects people with professionals who can respond to questions across areas such as legal matters, health, pet care, car trouble and technology. It suits someone who wants to discuss a specific situation with a specialist, rather than search through general advice and guess whether it applies.

Describe the issue and the service connects you with an Expert for a conversation. Depending on the topic, you can talk by message, chat or phone. The service is available around the clock, so you can send a question when it comes up, though a reply time may vary.

Follow up in one place

JustAnswer is built around ongoing questions, not just a single lookup. The reference material describes a monthly membership with unlimited conversations, and the option to save Experts for future questions. Members can also receive a notification when an Expert replies. That can be useful when a problem takes more than one exchange to explain or resolve.

• Ask about professional topics including law, health, pets, vehicles and technology.
• Continue a conversation through chat, text or phone.
• Save Experts and return to them with later questions.

A broad service with a membership model

This is a Lifestyle app for people who want access to individual professional guidance from a phone. It is not a directory for browsing on its own: the central task is describing your question and discussing it with a relevant Expert. Check the membership terms and costs in the app before using the service, as ongoing conversations are tied to a monthly plan.

JustAnswer, LLC is the developer. The app has more than 1,000,000 installs and a rating of 3.75 from 10,879 ratings. Those figures offer a sense of its reach, while the rating suggests experiences are mixed.